Assurant® Personal TechPro

Quality support and assistance for virtually any connected or smart home device

Omnichannel, Expert-Level Tech Support for Connected Consumers

a boy wearing green glasses

58% of connected consumers say they've experienced issues with setup and installation.1

61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.

At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.

58% of connected consumers say they've experienced issues with setup and installation.1

61% of people who experience difficulty setting up their devices seek professional help2, and 40% of device returns are due to installation challenges3.

a boy wearing green glasses
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
Icon of a hand holding a mobile phone

0:15 or less

average response time*
Icon of a checkmark

98%

resolution rate*
Icon of a thumbs up

4.85 stars

for customer satisfaction*
Icon of an awards ribbon

84

Net Promoter Score*

1 The Connected Decade, Examining Consumer Attitudes Towards Connected Devices, Assurant, June 2023.
2 The Connected Consumer and Changing Support Needs, Parks Associates, 2021.
3 Support Services for Modern Connected Lifestyles, Parks Associates, 1Q2023.
*  March 2024 Assurant Reporting

Personal TechPro: Simplified Support for a Connected World

With Personal TechPro, your customers get unlimited access to expert, personalized tech support for all the technology in their smart home. Our team meets each customer where they want support, whether that's on the phone, via live chat, virtual appointments, or through self-service options.

What Are the Features of Personal TechPro?

Premium tech support proven to increase NPS

  • Expert tech help with a 98% resolution rate across all electronics and appliances
  • Live, U.S.-based help managed by highly trained Assurant employees
  • Omnichannel support, including online portals, virtual appointments, chat, phone, email, and DIY help center
  • Remote screen share and camera share to provide easy resolutions for your consumers
  • Mobile phone diagnostics
  • Device-specific self-help libraries
  • Product setup, configuration, and interoperability
  • Connected technology education, and awareness

Latest Mobile & Connected World Insights

Article
a group of people looking at their phones

Mobile and the Connected World

Q3 2024 Mobile Trade-In and Upgrade Industry Trends Report

Trade-In Programs Hit a New High: Over $1 billion was returned to consumers in Q3 2024, marking the first time this has been reached in the third quarter.

Read Article
Video
a man and a woman looking at a laptop

Mobile and the Connected World

Assurant Feature Exchange (AFX)

Technology should make our day-to-day tasks easier and faster. With Assurant Feature Exchange, we’ve made managing protection programs easier to launch, enable, and change.

Watch Now
Video
Video thumbnail for Assurant’s ProtectSelect, depicting a network of digital devices and icons that highlight themes of connectivity and protection.

Mobile and the Connected World

Assurant Protect Select

Today’s consumers want customization and flexibility – and that applies to their device protection plan, too. Our research shows that flexibility increases both purchase intent and persistency.

Watch Now
Man turning on lights with connected device protected by Assurant

Ready to talk to an expert?

Get in Touch