Mobile and the Connected World
Q1 2024 Mobile Trade-In and Upgrade Data Trends Review
Our Trade-In and Upgrade Data Trends Review highlights some interesting movements in the industry during the first quarter of this year.
As convenience and ease of use become increasingly important parts of the customer experience, we've seen a growing interest in innovative, value-added support. For example, a recent Assurant study found that 70% of consumers are more likely to purchase a connected device if value-added support, like protection and repair, are offered at the time of purchase. This number represents a 44% jump from pre-pandemic levels when we conducted the same study in 2019.
And, when it comes to support for appliances, tech, and other products, consumer preference for come-to-you repairs has risen 120% since the onset of the pandemic. At Assurant, we're meeting this demand with a robust come-to-you repair network. Our technicians will meet your customers at their houses, at their offices, or anywhere in between.
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Mobile and the Connected World
Q1 2024 Mobile Trade-In and Upgrade Data Trends Review
Our Trade-In and Upgrade Data Trends Review highlights some interesting movements in the industry during the first quarter of this year.
Mobile and the Connected World
Minimizing E-Waste and Maximizing Value: Device Circularity as a Core Business Strategy
A Q&A with Rebekah Griffiths, Assurant’s VP of Product Management – Device Lifecycle Solutions on the impact of device circularity
Mobile and the Connected World
Corporate Life Hack: Use Generative AI and Machine Learning to Prioritize Human Connections
If human connection and AI or machine learning sound like oxymorons to you, you’re not alone. Here are three shifts in consumer expectations and the results we’ve seen while integrating generative AI (gen AI) and machine learning to meet new expectations.
Talk to an Assurant expert about how our extensive service and repair network improves customer satisfaction.