Team Development & Dealership Compliance

Development & Compliance

Meeting profitability goals in today’s dynamic economy is more challenging than ever. Consistent, well-rounded training is a must-have for the success of your people and your business. Assurant’s Automotive Training Academy provides the essential tools you need to bring out the best in your team by fostering their career growth and optimizing their performance. As a result, they can drive PVR and overall revenue for your business while providing a better experience for your customers.

Development & Compliance Training Class Overviews

Using an interactive teaching method, we’ll apply group discussions, roleplay, and performance evaluations to ensure each employee's thorough understanding and competency. These practice sessions simulate real-world experiences and model the skills necessary to increase an employee's grasp of customer-centered selling. And, since our training is designed to have an immediate impact across your teams, you can look forward to better revenue today and down the road.

Leadership

“Leadership is Influence. Nothing more and nothing less.” – John C. Maxwell

Promotion to the next level of responsibility can be exciting for new managers. Learning how to make the shift from being an individual contributor (salesperson) to a group contributor (manager) can be challenging. For this reason, we have partnered with the John Maxwell Company to bring you solutions to help develop your team. We offer both instructor led onsite workshops and self-guided learning solutions.

Our leadership program covers:

The Definition of Leadership
Establishing Priorities
Character
Creating Positive Change
How to Become a REAL Success
Directing to Connecting
Vision
Personal Growth
Soloist to Conductor
Serving People
Perks to Price
Pleasing People to Challenging People

This program is designed to be delivered as a full day or half day workshop and can be combined with an online learning experience.

Leasing Sales & Renewal Process

This course will uncover how to conduct a leasing discussion with sales aides and, if applicable, respond to one or two instances of resistance.

Attendees will develop the skills and knowledge to:

Plant the seed for a lease presentation
Effectively time the lease presentation
Deliver a customer friendly lease presentation
Communicate the benefits of your preferred lease program
Handle the “ownership” objection
Overcome other objections to leasing
Offer payment options
Present the customer centered disclosure (Reg. M) and lease customer follow-up 11

Who should attend:
All personnel involved in the sales process

Essential F&I and Sales Compliance

This course educates F&I and sales professionals on the rules and regulations relevant to their position and instills verifiable processes that protect the dealership from negative legal exposure.

Attendees will review topics such as:

Adverse actions
Conditional delivery
Credit applications
FTC rules and regulations
Quoting payments
Sexual harassment
Signature issues and more

Who should attend:

Business managers, sales professionals and all sales managers of all experience levels.

Online Development & Compliance Training

Time is precious, and every minute a top producer is away from the dealership could be costly. To accommodate your needs and provide your team with vital knowledge and expertise needed to succeed, we offer online team development and dealership compliance training courses, as well as F&I, sales and leadership courses, through the Assurant Virtual Learning Platform. Like our in-person training, our online courses are designed to be highly interactive and deliver immediate impact to your dealership.