Software & Support

Smart solutions for a connected world

Technology that Connects You, Us, and Your Customers

Customer interactions are increasingly digital - whether that's your customers interacting with you, or you interacting with us. That's why our digital and IT teams continually enhance personalized, premium tech support that improves your customers' satisfaction scores. And APIs, microsites and widgets that integrate our products and services into your digital experiences.
  • 25 Million

    API calls processed daily
  • 90%+

    of all claims are managed digitally
  • $10.5 Billion

    in value reclaimed for our partners
  • 25 Million

    API calls processed daily
  • 90%+

    of all claims are managed digitally
  • $10.5 Billion

    in value reclaimed for our partners

Our Comprehensive Suite of Software & Support Solutions

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Pocket Geek Home

Help customers protect multiple devices on one plan. And throw in tech support too.
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Personal TechPro

Expert, high-tech support with a 99% first-time resolution rate.
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Pocket Geek Mobile

Put personalized, expert tech support in your customers' hands. And integrate your branding to deepen customer entanglement.

Our Solutions

Whether you need to attract new customers, retain existing ones, drive industry sustainability or improve operational efficiency, our products and services integrate into your operations to optimize results.
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APEX: Embedded Insurance Solution for Connected Device Support

Take customer relationships and revenue to new heights

APEX is our global digital delivery platform for Assurant’s products and services. Through seamless API integration, it enables our partners to integrate the right protection, support or service options quickly and easily into their online ecosystem

Industries We Partner With

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Retailers

Premium protection and support for consumer electronics, smart home appliances, furniture, tools, jewelry, and more
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Mobile

Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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Cable

Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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OEM

Protection and support for electronics, smart devices, appliances, and more


Latest Insights from Assurant

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Assurant Feature Exchange (AFX)

Technology should make our day-to-day tasks easier and faster. With Assurant Feature Exchange, we’ve made managing protection programs easier to launch, enable, and change.

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Video thumbnail for Assurant’s ProtectSelect, depicting a network of digital devices and icons that highlight themes of connectivity and protection.

Assurant Protect Select

Today’s consumers want customization and flexibility – and that applies to their device protection plan, too. Our research shows that flexibility increases both purchase intent and persistency.

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a group of people looking at their phones

Enhancing Customer Experience with AI and Machine Learning

With more than 30 fulfillment options, how do customers choose the right one for them? We make it easy. Dynamic fulfillment delivers ideal resolution paths based on cost, CX and risk.

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Man turning on lights with connected device protected by Assurant

Ready to talk to an expert?