Service & Repair

When tech breaks, we fix or replace it. Fast.

Accidents Happen. Customer Experience Can Save the Day.

Around 60% of connected consumers will be frustrated by their tech this year. When they need help solving their challenges, Assurant has them covered. With the most comprehensive service model in the industry, we're digitizing and expanding our network to make fixing or replacing damaged tech faster, more customized, and more cost efficient.

  • 1,100

    retail locations

  • 40%

    more coverage than the nearest competitor

  • 2-4 hour

    same-unit repair options available

  • 1.5M

    in-market repairs a year

  • 1,100

    retail locations

  • 40%

    more coverage than the nearest competitor

  • 2-4 hour

    same-unit repair options available

  • 1.5M

    in-market repairs a year
Reach out to us to learn more

Our Comprehensive Suite of Service & Repair Solutions

When your customers have a technology issue, we quickly match them with the best option for resolution through our dynamic fulfillment platform. Using machine learning and algorithms, the dynamic fulfillment platform quickly analyzes each customer's terms of service, device model, cost, location, adjudication, and more. Then, it matches customers with smart recommendations for resolution from our extensive service network.

Since launching our service and repair solutions, net promoter scores have consistently been on the rise. At the same time, fraud detection is stronger, backed by our patented, automated loss verification and dedicated, licensed fraud analysts. 

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Dynamic Claims Fulfillment

that uses your preset guidelines to provide the fastest resolution.
Explore Dynamic Fulfillment
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Come-to-You Technicians

who meet customers at home, work, or anywhere else.
Explore Come-to-You Repair
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Device Care Centers

that repair, replace, and ship more than 21M devices each year.
Explore Device Care Centers
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Global Repair Stores

that specialize in same-day, walk-in repairs for instant resolution.
Explore Assurant Repair Network

Industries We Partner With

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Retailers

Premium protection and support for consumer electronics, smart home appliances, furniture, tools, jewelry, and more
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Mobile

Mobile and multi-device protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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Cable

Multi-device, Connected Home and mobile protection programs, sustainable trade-in and upgrade solutions, tech support, and other value-added services that increase lifetime customer value

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OEM

Protection and support for electronics, smart devices, appliances, and more

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Latest Insights from Assurant

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Mobile and the Connected World

Assurant Feature Exchange (AFX)

Technology should make our day-to-day tasks easier and faster. With Assurant Feature Exchange, we’ve made managing protection programs easier to launch, enable, and change.

Watch Now
Video
Video thumbnail for Assurant’s ProtectSelect, depicting a network of digital devices and icons that highlight themes of connectivity and protection.

Mobile and the Connected World

Assurant Protect Select

Today’s consumers want customization and flexibility – and that applies to their device protection plan, too. Our research shows that flexibility increases both purchase intent and persistency.

Watch Now
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a group of people looking at their phones

Mobile and the Connected World

Enhancing Customer Experience with AI and Machine Learning

With more than 30 fulfillment options, how do customers choose the right one for them? We make it easy. Dynamic fulfillment delivers ideal resolution paths based on cost, CX and risk.

Watch Now
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Ready to talk to an expert?

Get in Touch